Please note, during holiday or promotional periods (such as Cyber Monday) delivery times can be impacted, resulting in delayed shipments. Thule.com orders. Why should I activate a thule.com account? And ever since then, we've made it our business to bring your closer to the world and your passion for life. To which cars can the Thule products be fitted? This information is according to 336 GetHuman users who are also Thule customers over the past 180 days. We are an international group of people united by our own passion for helping active families and outdoor enthusiasts. In total, you can communicate with Thule using 2 different media: phone, email. GetHuman does not answer Thule's emails, work as part of its customer service operations or have any other connection of any kind. Thule Overview. Submit; Contact Details. FAQ. Please allow 3-5 business days for the return to be processed once it arrives in our distribution center. We strongly recommend you do so as this will make it easier to access your information and order history. Where can I buy Thule products? The Thule Store SA loves hearing from our valued customers. That department is open 24 hours, 7 days. When you place an order with thule.com, a profile is created in our system. And so they prefer calling Thule at their 800-238-2388 phone number instead. A shipping confirmation email will be sent when your order leaves our distribution center. In case you didn't realize there was an alternative, the best phone number for Thule customer support is 800-238-2388. Orders ship Monday through Friday, excluding holidays. Please use our Where to buy page or Find it locally on the product page for local dealers of these products. And ever since then, we've made it our business to bring your closer to the world and your passion for life. Roof racks. Many Thule customers use GetHuman as a way to get in touch with the company- and many other companies for that matter- in a more expedient way. Yes, the information you provide in your transaction is secured using a SSL encrypted connection. Contact customer service; How do I register my new Thule product? Actual transit times may be up to 6 business days if products are available immediately. This is due to holiday hours being in effect and significant increases in order volume. Please keep your password confidential. This is due to holiday hours being in effect and significant increases in order volume. To which cars can the Thule products be fitted? Help us improve this article with your feedback. Please note, during holiday or promotional periods (such as Cyber Monday) delivery times can be impacted, resulting in delayed shipments. AWK. When you email Thule one of their customer service agents sitting in one of their call centers, likely located in null, will get your message in their inbox and reply to you on a first come, first serve basis. Thule review rated 2.2/5.0 with 1 Comment: I have spent thousands of dollars on roof racks, bike racks and snowboard racks with Thule. Spare Parts. Contact Details. But more often than not, Thule customers want to talk to a real live human being as soon as possible and check it off their to-do list. Bring your life Thule was established in Sweden in 1942. What do I do? GetHuman tries to source the best Thule customer service information from customers so we can share our best hints and tricks with each other. Depending on the type of credit card you use, it is a 3- or 4-digit number printed on the back or front of your credit card. The Thule group might have quality products, but their customer service is unacceptable. With our free tools, you can check out the current wait time for Thule and use our Have Them Call Me Instead tool. Thule Customer Service Phone Number (800) 238-2388, Email, Address Contact Thule customer service. Technical Support. Well done! Sorry we couldn't be helpful. If you have any questions, please don’t hesitate to get in contact with us. Bring it to life on our site today. Customer Support hours: Monday - Friday. Here are three simple steps to recovering your password: Yes, for more information please see our Privacy Policy. Could not signup to newsletter. We currently ship online orders to locations inside the United States and Canada including APO/FPO addresses. Products in new condition may be returned using our prepaid return shipping labels for full refund within 30 days from the date of purchase. Does the website show an item's availbility? Call: 01392 444482 Email: [email protected] Click here for directions > Additional contact options> Click to indicate what problem you are emailing about and we can share our best customer recommended talking points to include in your email so you get a faster reply and better results. Motorhome awnings from Thule give you a wide choice to fit your vehicle and your style. If you have not received a shipping confirmation email, please do one of the following: You can view your tracking information on your order history page by either: Please reference our Shipping Information page. Thule provides customer service by email and also by phone. Thule doesn't have an online help desk for customer service, but you can call them on the phone. We collect sales tax for all applicable US states*. Thule Rooftop Tent Accessories; ... *Comment. So start planning your next bike trip. Choose your ideal ladder here! I would like to purchase the ‘One Key’ system. Please refer to your order history page to access additional information such as tracking. If you find any mistakes in this information, please let us know below. If further inspection is needed, the product will be sent to Thule through your dealer. View our Return Policy. Why can't I find my vehicle in the Buyer's Guide? All in stock orders typically ship within 2 business days unless otherwise noted on the product page. Click here to create an account. Where can I buy new ones? The Customer Service department that replies to the emails you send is used to responding to a variety of customer service issues such as Returns. Telling us about any imperfections is useful and helps all of us. *Alabama: Rule 810-6-2-.90.02 Simplified Sellers Use Tax Remittance Program states that the seller has collected the simplified sellers use tax on taxable transactions delivered into Alabama and the tax will be remitted on the customer's behalf to the Alabama Department of Revenue. In the “Email address” field, enter the email address you last used to place an order with us. Contact Email: [redacted]@thule.com Sorry for the inconvenience you suffered. You will receive a shipping confirmation email with tracking details once the order has shipped. The order # … Sharing is what powers GetHuman's free customer service contact information and tools. There are 2 ways to reach Thule across 2 communication modes: phone, email. Thule - Omnistor 2000; Thule - Omnistor 5102; Thule - Omnistor 6200; Thule - Omnistor 6300; Thule - Omnistor 4900; Thule - Omnistor 5200; Thule - Omnistor 8000; Thule - Omnistor 9200; Thule - … Please visit our Return Policy for details. Check the shipment status and verify that our shipping notification emails did not get sent your spam folder. Then click on “Submit”. We are an international group of people united by our own passion for helping active families and outdoor enthusiasts. Bike racks. Once the order status has passed Order Completed you will need to refer to our Return Policy. Contact Us The Roofrack Company, No 1 Goshawk Units, Osprey Road, Sowton Industrial Estate, Exeter, EX2 7JG Customer support ... Extranet. Thule was first mentioned on PissedConsumer on Apr 08, 2015 and since then this brand received 30 reviews.. Thule ranks 208 of 867 in Equipment category. Is my personal information protected when I checkout on thule.com? Check your order status and details on your thule.com account page. Choose the cassette colour, fabric and unique features you want. Phone us, leave us a message or email us from this page. What do I do? We are an international group of people united by our own passion for helping active families and outdoor enthusiasts. How do I return an item when I complete a purchase as a guest? General. You will receive a shipping confirmation email once the order has shipped from our distribution center. Click on the questions below to view our answers. Have a question about Thule orders, shipping or returns? Please share any pages or information that you find useful here with your loved ones- that's what powers this endeavor! Recent recommendations regarding this business are as follows: "Think long and hard before you invest in a Thule product. How fast can I drive with Thule products mounted to my car? Most orders ship within 2 business days of receiving your order, if the items are immediately available. *Note: Sorry, we cannot ship to post office boxes. If you do not find the email in your Inbox, it may have found its way into your Spam folder. The Roofrack Company was established in December 2019 and has quickly earned a reputation for great customer service and it’s range of Thule roof racks, boxes and bicycle carriers. When you email Thule one of their customer service agents sitting in one of their call centers, likely located in null, will get your message in their inbox and reply to you on a first come, first serve basis. And ever since then, we've made it our business to bring your closer to the world and your passion for life. If you do not have a thule.com account, please review your order confirmation email that was sent after placing your order. Fit. GetHuman is merely a web-based forum for consumers to share tips about contacting companies and solving customer care problems. GetHuman tries to source the best Thule customer service information from customers so we can share our best hints and tricks with each other. I order wrong replacement end caps for … There are 2 ways to reach Thule across 2 communication modes: phone, email. Thule roof bars and carriers to make your journey easier. Click here to see all the ways we know to contact Thule currently. 92 £22.21 £22.21 Besides calling, the next favorite option for customers looking for help is via customerservice@thule.com for Customer Service. If we do not have inventory on the item(s) you are looking to purchase, but we have a reasonable delay until they are back in stock, then you will be able to add the item(s) to your cart and the order will ship when it is ready. If you send an email late at night, you probably won't get a reply until the next business day. Where can I buy Thule products? If you do not wish to wait for the items to come back in stock, please reference our Where to buy page or view the Find it locally button on the product page to see which one of our Thule authorized retailers has the product in stock. Sorry, only products in new condition will be accepted for returns. How fast can I drive with Thule products mounted to my car? Click here to see all the ways we know to contact Thule currently. Customer support ... Extranet. I would like to purchase the ‘One Key’ system. RV Awnings, tents & panels. Your credit card will only be charged once your order has shipped. If you find any mistakes in this information, please let us know below. You will receive an email inviting you to activate your account. Incredibly poor customer service which makes buying their products highly unlikely in the future. You will receive a shipping confirmation email when your order has left our distribution center. Open the email titled “Reset your password.” For orders purchased through guest checkout, you will need to email our customers service team. Please try again later. Bring your life Thule was established in Sweden in 1942. Look in the Inbox of the email address you just entered. If you send an email late at night, you probably won't get a reply until the next business day. This is the best email address for Thule customer service. If we do not have inventory on the item(s) you are looking to purchase and the date for replenishment is too far out, the Add to cart button will be temporarily disabled until we replenish stock. If you have more questions please see our Customer Service page to reach us directly. The best phone number and way to avoid the wait on hold, available live chat options, and the best ways overall to contact Thule in an easy-to-use summary, as well as a full comparison of the 2 ways to reach Thule, compared by speed and customer recommendations. Strollers & child carriers. Thule provides customer service by email and also by phone. Prices were reasonable and the online shopping experience good. We find the best deal for you and then we manage the scheduling so that all your technicians show up on the same day. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. I've lost my keys. Contact us in writing. For complete return instructions please visit our Return Policy. RV bike racks. Contact Us The Roofrack Company, No 1 Goshawk Units, Osprey Road, Sowton Industrial Estate, Exeter, EX2 7JG The Roofrack Company was established in December 2019 and has quickly earned a reputation for great customer service and it’s range of Thule roof racks, boxes and bicycle carriers. If you do not find the email in your Inbox, it may have found its way into your Spam folder. All Canadian provinces have an applicable sales tax. We do not offer exchanges. I received two cases from Thule in this period but they were of the wrong spec - even if the correct spec was described at length on email and phone. For online credit card purchases from us, the security code is required information. In case you didn't realize there was an alternative, the best phone number for Thule customer support is 800-238-2388. A card security code (CSC) is an added safeguard for your credit card purchases. Please read our Privacy Policy for additional details. You can call Thule at toll free number, write an email, fill out a contact form on their website www.thule.com. Thule Tspw-301 Black Unisex Adults’ Top-Handle Bag, Black, 7.0000000000000009x18x21.5 Centimeters (W x H x L) 4.8 out of 5 stars 64 £20.92 £ 20 . It is now safe to say the faith I once had in Thule's customer service … If I order the wrong item can I return it? Once you receive your shipping confirmation email, you will be able to track your package. If you wish to exchange a product, you will need to return the unwanted product for a full refund and purchase the correct product. Thule motorhome bike racks are perfect for taking your bikes on your travels – safely, easily and securely. It's sometimes hard to find information about how best to contact companies like Thule by email, so GetHuman gathers information like this from customers so we can share amongst ourselves. All other products shipped to these areas will incur an additional $20 shipping fee. We are here to help customers like you by simply making information that you share available to all customers. Telling us about any imperfections is useful and helps all of us. I ordered the wrong products. to access additional information such as tracking. Thule was established in Sweden in 1942. Excellent customer service Buying a set of Thule roof bars and a roof box from this firm is a reminder of what great customer service should look like. Step 1: Fill out claims form Step 2: Clean product and find receipt Step 3: Take product with above documentation to dealer Step 4: Dealer reports claim to Thule Customer Service Step 5: Thule Customer Service processes claim with decision to Thule dealer Cargo carriers and baskets. And you can click here if you want to compare all the contact information we've gathered for Thule. Great customer service in calculating the shipping cost. You will receive a shipping confirmation email when your order has left our distribution center. If you think this information is inaccurate or know of other ways to contact Thule please let us know so we can share with other customers. Clicking on the link to track your package in the shipping confirmation email. Contact Us The Roofrack Company, No 1 Goshawk Units, Osprey Road, Sowton Industrial Estate, Exeter, EX2 7JG Contact customer service; How do I register my new Thule product? To this day, Leerisha has not contacted me once proactively to resolve this issue. The Roofrack Company was established in December 2019 and has quickly earned a reputation for great customer service and it’s range of Thule roof racks, boxes and bicycle carriers. And ever since then, we've made it our business to bring you closer to the world and your passion for life. Delivery of large items, including cargo boxes, hard shell bike travel cases, Tepui rooftop tents, awnings, and the Thule TracRac Universal Steel Rack, is not available to customers in Alaska, Hawaii, Puerto Rico, the Northwest Territories, the Yukon, Newfoundland and Labrador. Easy and free! Our FAQs are here to help. GetHuman also often has pro tips or even step by step guides that show you how to resolve whatever customer service problem you are having. Please refer to your. Orders typically ship within 2 business days from submission, excluding weekends and holidays. Enter your password in both required fields. The Thule brand was established in Sweden in 1942 and ever since then, they have helped countless customers transport anything you care for with Thule roof bars, roof boxes and bike racks, easily and in style so that you are free to live your active life.Whatever your passion, whatever your pursuit. We are an international group of people united by our own passion for helping active families and outdoor Your password must be at least six characters, but no longer than 15. Can I choose a specific key number? What are your shipping and handling fees? Ordered Thule replacement parts, shipping to Canada, that were no longer available anywhere in North America. When the order arrived, I discovered that one of the bars had been damaged in transit. Safety Notice Thule.com orders Spare parts Keys FAQ Warranty Contact us English (US) Čeština Dansk Deutsch English (GB) Français Français (Canada) Italiano 日本語 … Our products will display availability if we have inventory in one of our distribution centers. The overall rating of the company is 1.6 and consumers are mostly dissatisfied.. Rooftop Tents. Seller's program account number is SSU-R010496101. All products are covered under our Thule Guarantee. Bike accessories. The replacement part is on the way and you should have it in a week or so. We suggest using numbers, symbols, and both lower and upper case letters. Email can be a convenient way to communicate with customer service; you can multi-task while you are doing it, and you may already be checking your inbox frequently anyways. Internal Knowledge . Open the email titled “Reset your password.” Read the instructions carefully and click on the link given to proceed to the next step of the process. You can help! We accept the following major credit cards: Visa, MasterCard, Discover and American Express. Order arrived quickly with all the appropriate documentation to clear customs easily and was well packaged. Bring your life Thule was established in Sweden in 1942. Thule is dedicated to providing exceptional products that are quality tested and guaranteed against defects in materials and workmanship. Look in the Inbox of the email address you just entered. Finally, click “Reset.”. It will have your order ID and a link to the, Should you need any additional assistance, please contact, Going to the order history page once you have logged into. Thule Ladders & Roof Racks Motorhome ladders and Roof Racks from Thule are light yet sturdy to give easy access to the roof of your motorhome and its cargo. With our free tools, you can check out the current wait time for Thule and use our Have Them Call Me Instead tool. Warranty. Email Thule customer service help at this email address for the fastest reply. Contact Us The Roofrack Company, No 1 Goshawk Units, Osprey Road, Sowton Industrial Estate, Exeter, EX2 7JG Out of stock items will ship when available and you will not be charged until then. Can I choose a specific key number? That department is open 24 hours, 7 days. Calls to customer service regarding a return were handled by someone who sounded like a clueless teenager and follow up emails were ignored. 066 2126 800. Why can't I find my vehicle in the Buyer's Guide? The Roofrack Company was established in December 2019 and has quickly earned a reputation for great customer service and it’s range of Thule roof racks, boxes and bicycle carriers.