“On (date when the package was received), I received from you: (description of item or items received). Two weeks later FedEx delivers the package. Yesterday my mom received was an 18 Pack of … I ordered an Instant Pot Duo SV 6qt Multi-Use Pressure Cooker (Item #2226685). Someone had sufficient information to buy a … Of course, I said yes. I was going to buy a Walmart gift card and just drop ship the order but I figure they will receive the item with Walmart branding all over it. Enter Location. Say you accidentally mail the wrong item to a customer that is $20-$30. To further complicate this, it's a birthday gift for my mom in another state, so she had no idea it was the wrong item when UPS dropped it off. They say my package has been lost and would I like a refund. I would like to make it clear that I did not order these goods, and they are unsolicited. bestbuystore.jpg (Plain Dealer file photo) Q: You may already be aware of this, but there is a new (to me) scam going around. My Items. A week had passed after the scheduled arrival date and my package had not arrived. If the customer placed an order but received the wrong item, consider offering an incentive such as a discount or free shipping on the next order. Your email address will never be sold or distributed to a third party for any reason. I next contacted Walmart via online chat. sucks because there goes my profit because I don't get free shipping from Walmart but I want to make sure this customer gets taken care of correctly. I know that you should either: i. reship the correct item if the customer is okay with that or ii. Costco shipped the wrong item. It was supposed to arrive by a certain date via FedEx. Should I just try to find it locally and ship it myself? Realize that they are now out of pocket for the cost of the item as well as the cost of shipping. This ludicrous position taken by Walmart sinks so low in seller abuse that even Ebay, Amazon & Paypal (or the CC companies) wouldn't steal its seller funds with such a laughable reason. This egregiously abhorrent policy inflicted on its sellers by Walmart is just wrong and needs to really be addressed and talked about in my view. At $160 I’d like to return them as “a gift” but obvs Amazon isn’t going to bite on that. Enter Zip Code or city, state. As I've been sitting in front of the PC working all morning I obviously didn't order an accessory kit for a food processor I never heard of. Error: Please enter a valid ZIP code or city and state ... You will receive an email shortly at: Here at Walmart.com, we are committed to protecting your privacy. They’ve provided you with a refund despite an item being shipped, demonstrating that they care about customer service and satisfaction. I ordered some edging for my garden bed online at Walmart.com. 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