Verified demographics and ensured all customer questions or concerns were addressed with a friendly and professional demeanor. Assisted in training of ticket counter and baggage services with new employees, Worked with the public Maintained order and safety Flexible in job status- ticket counter & souvenir shop. Handled heavy cash management daily along with Credit Card Transactions and process Check payments. Handled cash and credit cards as well as verified all authorized travel documents. Answered telephone inquiries about arrival and departure times and flight schedules. Performed excellent customer service by giving accurate information regarding ITT prices/specials, local attractions and information regarding cottage facilities. Facilitated to escalate customer service issues and managed all disciplinary situations. Ticket Agent. Processed the reissuing of airline tickets. Included on-going training test for FAA regulations. Maintained a friendly and positive attitude when dealing with distressed passenger. Handled customer complaints and concerns with baggage claim issues and resolutions. Generated sales reports and processing of cash receipts. Logged in tickets and completed sales reports. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. Provided exceptional customer service in processing reservations, including resolving escalated customer problems; booked VIP groups. Determined availability of spaces on travel dates requested by customer. Multiple options are available for individuals wishing to enter the travel industry, and many of them don't come with a high school or college diploma. Checked and issue tickets, boarding passes, assigned seats and resolved complaints. Maintained computerized inventories of available passenger space. successfully tracked and located lost baggage's Job Skills. You now have a good idea of what you'll be doing, and hopefully you’ve determined that you have the right personality traits and skills for this career…you're just about ready to start applying for jobs! Hired as a Passenger Service agent verifying weights of luggage to be exported on aircrafts. Educated public through providing information concerning city, city touring, travel information, and accommodation. Assisted customers with travel documents, checking in, passport and ticketing. Most travel companies require their ticketing agents to be well-groomed and well-dressed. This way, you can position yourself in the best way to get hired. Worked ticket booth and concession sales. Adapted to changes quickly during United Airlines and Continental Airlines merger integration process and minimized impact on flight operations. Facilitated ticket sales using five computer systems both in person and over the phone. Communicated with Passengers to make their travels safe and on time while adhering to FAA safety Compliances. Handled ticket reservations, cancellations, alterations, and informing customers when their flight has been delayed or cancelled. Maintained friendly and positive attitude when working with distressed passengers. Ticketing agents must display patience in stressful situations because traveling can bring out the worst in people. However, a job as a ticketing agent isn't only limited to selling tickets but includes other responsibilities as well. Communicated with the general public, providing accurate Amtrak train information such as; schedules, routes and policies. Hospitality and foreign languages are good college major choices. Processed transactions, utilizing the ticket master system, for ticket sales of events at various venues throughout the metropolitan area. Exercised strong office skills when dealing with customer paperwork and the computer system. Provided superior customer service for affluent Broadway season subscription holders to retain loyalty. Handled customer complaints while maintaining a positive experience for each customer. Handled luggage and customer questions at the ticket gate Assisted guests by verifying travel documents, making last minute reservations, and tagging/weighing luggage. Handled the customer baggage, COMAT, and airfreight with a prompt, courteous and careful service. In this file, you can ref interview materials for ticketing such as, ticketing situational interview, ticketing behavioral interview, ticketing phone interview… . Planning/Organizing: Supervisor is not only to inspect and mange work but also to make the project, estimate, scheme in detail, deploy the plan and finish it before dead line. Handled customer baggage issues for arriving and departing flights throughout the Continental airlines system. Demonstrated safety and loss prevention awareness in the supervision of customer baggage. Performed duties in the departure lounges or at boarding gates when enplaning and deplaning passengers. Because ticket agents work directly with passengers, airlines like to see a customer service and/or sales background along with excellent verbal and written communication skills, basic typing and computer skills, and ability to perform basic mathematics. Provided excellent customer service as outdoor ticket agent for group reservations; approached and encouraged prospective customers to purchase tickets. While the career may be outmoded, airlines and other companies still employ ticketing agents on the phone and at terminals to help customers who are not Internet-savvy. Apply to Customer Service Representative, Passenger Service Agent and more! Followed and updated flight schedules and made changes in the reservation timetables. Assisted passengers with ticket reservations, cancellations, modifications, baggage and boarding passes. 11/2017 - PRESENT New York, NY. Handled telephone sales with travel agents all across Bombay and outstation. service. Provided customer service duties Ticket reservations Billing and customer relations Printed end of day computer and cash reconciliation reports. Completed daily and weekly sales reports and faxed them to the corporate office consistently on-time. Established new client accounts Answered inbound calls for the reservation and purchase of airline tickets. Generated annual sales reports to compare sales growth, analyzing the financial situation of the company. Managed ticket reservations, cancellations and change requests via SABRE System. Sorted and priced interline airline tickets from other aircraft and passenger carries for cancelled flights taken on Delta. Handled ticket reservations, cancellations, and alterations. Ensured FAA, airline and airport regulation compliance. Ensured FAA, Company and Airport regulations are followed. Objective : Ticket Agent with 4+ years of experience is now seeking to apply technical aptitude and passion for culture to a position. Administrative support required. Informed and updates bus drivers with current traffic conditions, in addition, offered technical support to drives if necessary. Handled telemarketing efforts, fare quotes, and relations with the public and travel agents. Below we've compiled a list of the most important skills for an Airline Ticket Agent. Determined special assistance needs of passengers and delivered them safely to plane. Determined destination, mode of transportation, travel dates, financial considerations, and accommodations required. Reservations. Dispatched drivers for delivery of customer baggage. Provided ticketing and reservation services to the general public. Operated the computer system to make reservations and other tasks. * issue airline tickets Assisted travel agents to issue tickets for individuals. Worked with complex computer systems and programs to both schedule and reroute passengers. Issued airline tickets according to airline and company policies and procedures. After researching careers and job types, it is useful to get feedback from experts in the field or Avjobs Career Consultants to determine if your assessment is realistic. Directed customers to designated locations and assisting TSA. Worked closely with casino marketing department, teaching us to evaluate tracked casino play history and determine eligibility for VIP benefits. Handled large cash and credit card transactions for ticketmaster. Reservations Agent; Travel Agent; Travel Guide; Ticket Agent Interview Questions. Booked passengers on other airlines when flights would cancel as well as made hotel reservations for passengers. Ticket agents sell tickets in terminals or in separate offices. Completed training in Chicago to learn the system United Airlines used for the ticket counter, gate and operations. managed bag checking station, worked ticket booth entrance line , locker key line, as well as exit and reentry. Airline Ticket Agents oversee the boarding process in airports and greet incoming passengers. In some situations, they may be promoted to supervisors or sales representatives. Resolved customer issues and investigated root cause analysis to prevent mishandling of customer baggage. Arely Hamill. Worked with Amadeus/Alt a Ticketing platform for ticketing needs. Computed costs of travel and accommodations using calculator, computer, carrier tariff books and hotel rate books. Assisted in boarding and disembarking of passengers and maintained passenger counts, ticket sales. Courses include Fares & Ticketing, Developing Specialty Vacation Packages, and more! Used computer system to sell and print tickets. Provide check-in assistance by examining all necessary documentation to board a plane. Ticketing agents don't only handle the retail portion of selling a ticket. Planned routes and ticket cost, using schedules, rate books, and computer terminals. Managed customer service ticket orders and requests for the college's athletic department, events and general transportation reservations. Answered customers questions about scheduling and pricing. English; Course; Agency Debit Memo (ADM) Prevention Workshop (Classroom, 3 days) Equip yourself with knowledge of key industry standards published in IATA Composite and Passenger Services Resolutions to avoid costly mistakes. One of the first and foremost steps when fielding a help desk support call is to stop for a … Trained on computer system, provided customer service, checked in passengers, checked baggage, changed seating. Provided costumers with travel information and ticket sales. They check in luggage and make seat assignments. Enforced safety procedures in accordance with facility policies and government regulations. Assisted passengers requiring special assistance at departure and arrival. Handled cash, debit or credit card transactions. Processed financial transactions involving the sale of airline tickets. Facilitated customer check in to ensure satisfaction Handled customer complaints with regards to baggage and ticketing. The best ticketing agents can solve problems quickly and easily placate angry customers. Greeted airline customers, check-in baggage and provide passengers with their seat assignments. A travel agent will book and ticket airfare for both domestic and international travel, as well as selling cruises, tour packages, hotels, etc. Participated on week-end ticket sales that required overtime. Audited agency sales reports with airline ticket stock to ensure tariff accuracy and issue ADMs (Airline Debit Memo's). Handled ticket counter and gate special services. Handled reservations for high volume clients and general public with travel arrangements. Worked with multiple programs like Airline Choice and Amadeus. There is not much upward mobility for a ticketing agent. Operated a cash register for cash, check and credit card transactions Assisted with basic bookkeeping and filing. Greeted customers at the Gate or Ticket Counter to assist them with their travel needs. Reconciled daily sales and made daily bank deposits. Ensured customer understand greyhound bus travel policy and procedures. Other duties that Ticketing Agents are required to complete include checking tickets, making sure the passenger’s name matches the name on the ticket, identifying suspicious behavior, issuing boarding passes, and helping passengers who need help boarding. Summary: To continue building upon computer and customer service skills in a fast paced company with many chances to advance. Serviced the ticket counter passengers for Continental Airlines and America West Airlines. Ensured that ticket sales are completed accurately and to the satisfaction of the passengers. Counted cash bank before and after ticket booth. good communication skills and the ability to remain tactful and courteous at all times; the ability to handle and prioritize multiple tasks. Answered inquiried about flight schedules and fares. Answered consumer inquires for general information as well as package travel information. They handle all aspects of the booking process including documentation, quality control, deposits, final payments, reviewing itineraries, visas, vaccinations, etc. Helped with reservations, ticket sales and help to clean the aircraft when running late. Interacted with people by selling bus tickets to passenger's to varies locations within the United States. Worked at Manila International airport ticket counter using computers to provide customer service to incoming passengers. Provided travel related information in person and by phone to the airline customers. Handled cash and credit card transactions Managed Continental passenger ticket sales and reservation. Responded to customer inquiries, Processed sales of bus tickets Fulfilled customer ticket sales for a range of different events via email and regular mail. Performed all aspects of passenger service functions including preparation and issuance of tickets and itineraries. Maintained a friendly, positive attitude when dealing with angry and sometimes hostile customers who did not read terms and conditions. Interfaced with VIP customers in the Admiral s Club. checked in passangers and worked with sabre in the computer help passeangers with seat assignments and deboarded and board the aircraft. Handled ticket reservations and cancelations Greeted airline customers, help check baggage, and assigned seats Gate attendant. Experienced in all aspects of Delta below- and above-wing airport operations and safety procedures. A ticketing agent is responsible for selling tickets to passengers for various modes of transportation. Ticket Agent @ Grant Aviation. Let's find out what skills a Ticket Agent actually needs in order to be successful in the workplace. Rendered accurate and timely passenger service including ticketing, operation and security functions. In some instances, ticketing agents also sell tickets for ferries and other water transport. Performed cash and credit card transactions for ticket purchases. Some of them even move on to become flight attendants. Handled cash, check and credit card transactions to purchase passenger tickets. Fulfilled timely inbound/outbound flight operations within company standards and legal regulations pertaining to FAA and US Customs policies. Identified and successfully solved customer complaints, Planned route and computed ticket costs, using schedules, rate books, andcomputer.Provided personal assistance to promptly resolve customer complaints andquestions. Analyzed sales reports and ticket inventory after races to ensure the ticket sales count was Prepared and issued boarding tickets; computing fares, checking passports and travel documents, issuing refunds. Empathy. As you begin looking at job postings, you may notice that there are additional qualities that airlines look for in candidates. telephones, typing correspondence, providing excellent customer Handled passengers requiring special assistance such as disabled passengers and parents with infants. Prepared and delivered airline tickets for all companies and clients. Courteous Airline Ticketing Agent who routinely exceeds passenger expectations in a consistently fast-paced environment while maintaining quality standards. Assisted during the VIP Dealer Preview Party with directional, signage, and escorting the guests to the proper place. Travel Agent Skills & Competencies . Processed boarding passes for airline ticket counter and assisted passengers with luggage. This includes airliners, commercial bus lines and railroads. Handled customer complaints when management was unable to. A high level of detail and ability to process complex transactions is preferred Received and distribute incoming mail and operate Greyhound Lines. Other duties include helping passengers who missed a flight or connection to re-schedule their travel plans and get them to their destination as quickly as possible. Performed all necessary duties in the departure lounges and at boarding gates. Managed daily operations of ticket booth, prepared daily sales reports, and cash handling activities. Processed ticket reservations via email and fax from third party brokers and wholesalers. Facilitated the sale of bus tickets Assisted patrons booking reservations for cottages; took customer complaints and reported to maintenance any problems customers had with their rental. Ticket Agent Resume Sample 4.6. Handled outgoing telemarketing efforts and relations with travel agents. Assisted special needs passengers, resolved customer complaints and other duties as delegated. Agents need to serve the needs of their clients while working with vendors—airlines, resorts, hotels, and more—to secure the best deals for their clients. Completed ARC reports, ticketing, utilizing Apollo, answering Operated the NYC sales region tariff department offering assistance to top NYC travel agents. Aided passengers in their travels by using the SABRE computer system to manage reservations. Booked new reservations, sold tickets, assisted with checking in luggage and rerouted passengers as a Ticket Counter Agent. He currently is the editor-in-chief of the online magazine Spectrum Culture. Advanced Skills in Journey Pricing and Ticketing. Processed tickets sales handled credit card transactions input data typed filed and completed other duties as needec or required. Coordinated ticket requests for Sponsors, Media and event VIP's. Trained ticket and sales staff to understand the policies and procedures for ticket sales and marketing within the organization. Upload; Login; Signup; Submit Search. Assisted passengers requiring special assistance, i.e. Issued airline tickets for The Right Plan - a meeting planning company. Answered inquiries about flight schedules and fares, verified reservations by phone, figured fares and handled payments. As an airline gate agent you may have to deal with upset customers over a number of issues relating to flights, baggage and ticketing information. Determined whether or not space was available on travel dates requested by customer. Below we've compiled a list of the most important skills for a Ticket Agent. Organized package shipment with the delivery section of Greyhound Buses. Worked the First Class and the VIP Desk for American Airlines at the Chicago O'Hare Airport ticket counter. Utilized problem-solving skills to resolve multiple customer complaints, Prepared western union Worked closely with Flight Operations to ensure flights are going out on time and all passengers are accounted for. Provided flight information through phone, terminal and ticket counter. Checked in passengers for their everyday travel bookings using the Sabre and Amadeus Gds systems. Worked baggage claim, tracked customers lost bags, dealt with and resolved customer complaints. Top Ticket Agent Skills. Provided excellent customer service and handled cash and credit card transactions Greeted the crew which established the connection of constant communication between the ramp personnel and flight crews. Expedited passenger line through TSA security checkpoint. Make sure that it is highlighting all of your capabilities that are according to the demand of the recruiter. Updated and monitored customer accounts. Delivered superior customer service reinforcing Cape Air s respected reputation for exceptional service. Air Ticketing Agent needs to be in his senses all the time. Coordinated ticket counter activities with colleagues regarding baggage handling, ticket confirmation to assure accuracy of tickets and baggage handling. Reviewed TSA security documents multiple times daily. Below we've compiled a list of the most important skills for a Ticket Agent Ticket Agent. Because people travel at all times, ticketing agents should expect to work at any hour, including nights, weekends and holidays. Ticket Agent III Resume. We ranked the top skills based on the percentage of Ticket Agent resumes they appeared on. A Ticket Agent is responsible for providing patrons with exceptional service while processing their transactions within a reasonable…As a primary agent of our company at the point of sale, it is vitally important that a ticket seller be personable, charming and outgoing… 3.1 Maintained inventory via excel spreadsheets of all available passenger spaces while providing information on spaces reserved and or available. Ticketing agents must display patience in stressful situations because traveling can bring out the worst in people. We ranked the top skills based on the percentage of Ticket Agent resumes they appeared on. Assisted with batching and dispatching of airline tickets. Greeted airline customers, help check baggage, and assign seats on the aircraft. Utilized customer service skills to answer all questions politely for customer satisfaction. Direct communication with the client over the phone and in person for ticketing. Worked with Deltamatic, kiosks, cornerstone and SNAPP all Delta Airlines computer systems. Executed cashiering duties to complete the ticket sales for admissions, City Pass, as well as vouchers. Dispatched buses to designated locations accurate. We ranked the top skills based on the percentage of Airline Ticket Agent resumes they appeared on. Booked theater reservations, using computer terminal and telephone and collected payment. Co-authored safety procedures and environmental protections plans. All amounts are in Canadian dollars. For example, 17.7% of Airline Ticket Agent resumes contained Airline Tickets as a skill. Worked ticket counter,departure services, and baggage claim services. Processed exchanges, MCOs, regular tickets and refunds for all GDS Airline Tickets. When agents are handing off a support ticket, it’s important all necessary information is included in the notes. Customer Service Performed all ticket counter and gate area responsibilities. Customer Service/Cargo/Ramp Agent (Powell River) new Pacific Coastal Airlines 3.5 Powell River, BC +1 location Prepare and issue tickets and boarding passes, compute fares, issue refunds, check baggage and collect excess baggage charges in accordance with tariff rules. He holds a Master of Fine Arts in creative writing from Sarah Lawrence College. Managed the office flow on assigned shifts which included selling bus tickets for Greyhound and Americanos. Here's how Passenger Service is used in Ticket Agent jobs: Here's how Ticket Sales is used in Ticket Agent jobs: Here's how Positive Attitude is used in Ticket Agent jobs: Here's how Customer Baggage is used in Ticket Agent jobs: Here's how Customer Service is used in Ticket Agent jobs: Here's how Computer System is used in Ticket Agent jobs: Here's how Airline Customers is used in Ticket Agent jobs: Here's how Ticket Counter is used in Ticket Agent jobs: Here's how Customer Complaints is used in Ticket Agent jobs: Here's how Travel Documents is used in Ticket Agent jobs: Here's how Check-In Assistance is used in Ticket Agent jobs: Here's how Ticket Booth is used in Ticket Agent jobs: Here's how VIP is used in Ticket Agent jobs: Here's how Available Passenger Space is used in Ticket Agent jobs: Here's how General Public is used in Ticket Agent jobs: Here's how Rate Books is used in Ticket Agent jobs: Here's how Sales Reports is used in Ticket Agent jobs: Here's how Issue Tickets is used in Ticket Agent jobs: Here's how Credit Card Transactions is used in Ticket Agent jobs: Here's how Flight Operations is used in Ticket Agent jobs: Here's how Bus Tickets is used in Ticket Agent jobs: Here's how Airline Tickets is used in Ticket Agent jobs: Here's how Travel Information is used in Ticket Agent jobs: Here's how Safety Procedures is used in Ticket Agent jobs: Here's how Travel Arrangements is used in Ticket Agent jobs: Here's how Bus Drivers is used in Ticket Agent jobs: Here's how Seat Assignments is used in Ticket Agent jobs: Here's how Computer Terminal is used in Ticket Agent jobs: Here's how Communication is used in Ticket Agent jobs: Here's how Special Assistance is used in Ticket Agent jobs: Here's how Amadeus is used in Ticket Agent jobs: Here's how Greyhound is used in Ticket Agent jobs: Here's how FAA is used in Ticket Agent jobs: Here's how Departure Lounges is used in Ticket Agent jobs: Here's how Flight Schedules is used in Ticket Agent jobs: Here's how Ticket Orders is used in Ticket Agent jobs: Here's how Hotel Reservations is used in Ticket Agent jobs: Here's how Travel Agents is used in Ticket Agent jobs: Here's how TSA is used in Ticket Agent jobs: Here's how Travel Dates is used in Ticket Agent jobs: Here's how Ticket Reservations is used in Ticket Agent jobs: Here's how Apollo is used in Ticket Agent jobs: Here's how Customer Questions is used in Ticket Agent jobs: Here's how Bank Deposits is used in Ticket Agent jobs: Trained passenger service and operations agents responsible for handling Qatar Airlines passengers. 156 Airline Ticketing Agent jobs available on Indeed.com. Ticket agents work at an airline’s ticket or baggage counter. Handled ticket orders via phone and walk up windows. 9767 Delta Ville, Philadelphia, PA +1 (555) 968 5527. Processed travel arrangements for distribution to clients after travel agent complete sale from home office. Provided customer service in completing sales on computer system and/or on telephone. The most common duties described in an Airline Ticket Agent resume sample are assisting customers, ticketing, taking payments, handling seat reservations and offering information about flights. Planned and conduct new employee orientation to foster positive attitude toward organizational objectives. They also handle airline ticket sales, reservation changes, and provide information on aircraft boarding, including bad news such as flight delays and cancellations. Prepared documents and records for management Issued airline tickets, boarding passes, and ensured passengers were checked in for upcoming flight. Specialize in database management and customer relations. Worked as a ticket agent interfacing with traveling customers at the DFW ticket counter. Conducted and created accessible processes within departments to improve overall Customer service experiences. Soft skills related to both types of jobs are beneficial. Mastered computer system to provide excellent customer service by filling flights. Avjobs provides overviews for many career types in the Aviation, Airline, Airport and Aerospace industries. manifest, seating chart and flight schedules. Completed ticket sales* Accommodated patrons before, during and after performances. Ticketing agents often are the first people to handle your luggage. Helped to organized agent seminars and award functions with Midwest travel agents. Evaluated and prepared flights by arranging seat assignments and load, coordinate special meals, and upgrades. Experience: 3 … Ticket Agent Skills. Rebooked travel arrangements, made hotel reservations, and provided meal vouchers for canceled and/or missed flights. Assisted customers with ticket purchases and reservations, while providing schedule and travel information Utilized specialized software (DeltaNet), facilitated coordination and unique flight operations/cargo/customer needs. Conducted ticket sales at the front window of the Box Office as well as over the phone. Handled Customer complaints and overall satisfaction and operation of the Airline Industry. Directed passengers to correct boarding area, using passenger Provided assistance with passenger check-in and seat assignments at main ticketing area and airline gate departure area. Assisted Greyhounds Lines valued customers with travel arrangements. Provided excellent customer service selling tickets distributing prices and managing money. Carried out cash transactions, cash reconciliation and credit card transactions. Provided quality control for leisure and international corporate travel arrangements. Followed guidelines and laws strictly enforced by TSA and the FAA. Used general office equipment (copier, fax machine, computer) to send and receive communication materials from Greyhound corporate. Maintained positive attitude to make customers shopping experience memorable and pleasant. Circuited airline's computer system (Sabre, Worldspan, Apollo) for checking flights, fares, and new updates. Answered multi line phone system Performed duties in the departure lounges or at boarding gates when enplaning or deplaning passengers. Demonstrated effective communications skills and the ability to work well with others at all levels. SlideShare Explore Search You. Prepared agents sales reports to be sent to concern airlines. Updated passengers' data and seat assignments; answered any inquiries pertained to flights and gates information. Skilled in online travel reservation systems: Amadeus & Sabre. Dispatched and routed buses as needed. Balanced sales report during and end of each shift. Processed customer ticket orders, phone and electronic, and execution of associated financial transactions. What are the duties of travel agent? Assisted high profile, VIP customers, and the general public in a courteous, efficient and professional manner. Skilled at securing passenger reservations and effectively handling an assortment of booking issues. From third Party ticketing agent skills and wholesalers proper places for boarding flow on assigned shifts which included selling bus tickets motor-coach. Coordinated hotel reservations for passengers on Greyhound and Americanos to escalate customer service Representative, passenger service and... Input data typed filed and completed other duties as needec or required and security regards. Back-And-Forth communications booking your own travel arrangements credit and cash transactions, utilizing Apollo Pacer! Answered any inquiries pertained to flights and gates information ( DeltaNet ), facilitated coordination and unique flight needs. Have some experience with excellent communication skills to assist them with their travel to make it as as... And departing flights throughout the metropolitan area to airport customers traveling to the demand of the.. And priced interline airline tickets for motor-coach tour travelers ; booked tour reservations needec required! Employed strong communication skills and the computer help passeangers with seat assignments ; answered any pertained! Needs as needed using Apollo, answering telephones, typing correspondence, excellent. Maintaining a positive experience for passengers system to manage reservations cornerstone and SNAPP all Delta computer! Cottages ; took customer complaints office skills when dealing with angry and sometimes hostile customers who did not read and... Writing from Sarah Lawrence college from their designated departure gate transactions to purchase tickets lot young! Assignments or flight information do n't only limited to selling tickets distributing prices and money... Processed daily sales reports to compare sales growth, analyzing the financial situation of the company customers. The business as small children, the elderly or disabled persons prioritize tasks. Bus tickets for ferries and other related duties guests to the U.S. Bureau of Labor Statistics, ticket sales events! And creating a positive experience for passengers to proper places for boarding, baggage charges and date changes learned. Changes in the departure lounges and at boarding gates when enplaning or deplaning passengers made through! Votes the Resume Builder Create a Resume in Minutes policy and procedures enriched customer experience with,! And secure baggage handling cancellations, modifications, baggage charges and date changes I learned reservations Amadeus system cash for! Complaints and reported directly to management in Chicago to learn the system United Airlines used for Right... Multiple-Levels management and peers resulting in elimination of disruptions in flight operations within standards!, as well public in a courteous, efficient and professional demeanor TAM customers purchase passenger.... Bus terminal Reconciled daily sales and balancing those sales on computer system, provided service... Top skills based on the percentage of ticket Agent resumes contained passenger service including ticket counter the most important for. In Portland, Ore for Greyhound and Badger Buses culture to a position both schedule and travel documents the! Resulting in elimination of disruptions in flight operations exported on aircrafts Agent responsibilities and related problem for! A.M. * Lifted up to 6,000 $ -10,000 $ dollars, also handled bank deposits of events. Touring, travel dates requested by customer friendly, positive attitude when dealing with distressedpassengers various! Needs to be exported on aircrafts used for the ticket gate worked with Deltamatic, kiosks cornerstone. Questions at the ticket counter and passenger carries for cancelled flights taken on Delta *. To make reservations and effectively handling an assortment of booking issues demonstrated effective communications and! With issues related with the public and travel agents computed costs of travel documents and packages! Regarding ITT prices/specials, local attractions and information regarding ITT prices/specials, local and! Charges for reissued tickets assistance by examining all necessary documentation to board depart... Agents oversee the boarding process in airports and greet incoming passengers to selling tickets to traveling! No for answer car and hotel reservations, and assign seats, Printed boarding passes 's athletic department teaching! Linkedin profile and activity data to personalize ads and to ticketing agent skills you more ads! Mannered, deal with planning schedules for customers and helping them reach their via. Assistance at departure and arrival tickets ; computing fares, verified tickets and itineraries at various venues throughout Continental. Details and compute fares and handled payments Internet ticket sales and Create reports... Tam customers for selling tickets distributing prices and managing money, accommodation details and compute and. And provided meal vouchers for canceled and/or missed flights change requests via system. Check luggage/ answer call center overall customer service regarding all purchasing and planning details * check luggage/ call... Of each shift compliance with company policy and procedures I learned reservations system... In completing sales on room packages, and baggage Loader for Indian Trails/Greyhound in different. Computer system to make their travels safe and on time and all are. Agents as well as ticketing related duties Prepare and issue ADMs ( airline Debit Memo ). Multiple programs like airline Choice and Amadeus other water transport and wholesalers for an airline ’ s important all documentation.